Every week or two we’ll post a blog with one of our case studies to give you a feel for why our Clients partner with us and the value they get from our relationship.

Serving Solicitors since 1668

The Royal Faculty has been representing and helping solicitors in the west of Scotland for almost 350 years. It is not a large organisation, but it plays a key role in the legal profession delivering CPD, an extensive library, an audit function and representing solicitors.

Consequently it holds a lot of confidential and extremely important data on its systems that just cannot be lost or corrupted.

The organisation had been working with an internal IT function but found it did not deliver what the organisation needed.

Peace of mind is more important than anything else.

“We know from experience that trying to manage a small in house IT function is more expensive and difficult than it’s worth, so finding a reliable, external provider like OCD was the right answer for us,” adds John McKenzie.

Like many small organisations, RFPG relies on its IT systems to enable the business to operate, but at the same time, the organisation does not have a specialist IT function in house. So they have to rely on an external party to act as their IT department. This is what OCD does for the RFPG.

“When we started working with OCD, there was the usual nervousness about how effective they would be as a team. Our nervousness was replaced very quickly with peace of mind,” comments John McKenzie.

Our proactive and planned approach to IT support meant that we quickly put a plan in place which we agreed with RFPG to provide a planned support and maintenance programme. Their systems are now much less prone to unscheduled outages or failure, which keeps the team focussed on their vital work they do for solicitors in Glasgow and around Scotland.

Focused on what we need.

“We know we can rely on OCD and we know they will be there when we need them. This is the kind of support our organisation needs to make sure we can do what our members need us to, when they need it,” states John McKenzie.

Asked to comment on the service and relationship John McKenzie says, “Peace of mind is the phrase that best describes our impression of using OCD for our IT support.”

The services we provide the RFPG are no different to those we provide to other organisations nor is the level of service. So if you need an IT support company that you can rely on, get in touch and we’ll be happy to examine your needs and provide the service you deserve.