We heard this morning that Adventi have gone. This is clearly a blow both for the industry and especially for Adventi’s customers. We would really like to wish all the staff at Adventi the best. For the company’s customers, just as we did very successfully at the beginning of the year when RFL Group also went down, we will be happy to provide short term support in a variety of ways while you work out what you are going to do and who is best suited for your long term IT needs.
On a more positive note we’ve noticed a lot of activity in the Glasgow IT support market, with more and more companies looking for a something a that works a bit more in line with their business needs. In most cases we are being told that the traditional support models, where it gets fixed only after its broken, is costing companies too much in lost productivity and revenue, especially when they are under constant pressure from their customers to deliver better service. One new customer told us that while an hour with a server down is just about bearable, the knock on effect on their ability to deliver service to their customers equates to about a working day. In a highly competitive, aggressive market our customer cannot afford that luxury.
We’ve always known that proactive IT support is the right way to maintain something, but we had not worked through just how much the knock on effect of just an hour’s downtime is on a business. It’s also really refreshing to meet a company that really understands the value of its IT to the business. It’s even nicer to be the Glasgow IT support company they chose because, in their considered and we think expert opinion, we deliver the best IT support for their needs.