Weekly tech round-up to 15 August

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Google sued by alleged victim of Gmail snooping!

In our August 1st blog, we let you know about Microsoft’s take on Google scanning your email before you even read it (Gmailman) so that it can display ads to Gmail users that it believes are personally relevant.

Given the litigious society we live in now, I guess it was only a matter of time before someone took this to the next level.

A woman in Massachusetts has filed a class action suit against the internet giant, seeking damages of $100 per day for each infringement (or $1,000 – whichever is higher), plus punitive damages and an injunction preventing Google from further violation.

More info can be found here on the ZDnet website.

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Google throws a punch and Microsoft fires back with a missile!

Apparently Google has been complaining that its competitors are trying to stifle competition (particularly in relation to their Android technology used in smartphones and tablets) by filing bogus patent claims.

One of the targets for Google’s complaint was Microsoft. Google claimed that Microsoft had teamed up with Apple to buy Novell’s old patents, thus keeping them from Google.

This was mentioned in a blog post by Google’s SVP and Chief Legal Officer, David Drummond.

Later the same day Microsoft came out swinging with their response, which in essence told the Google SVP to check his facts before posting, as Microsoft has specifically invited Google to bid together with Microsoft for these patents and Google knocked them back! – Oops.

Read more about this spat in the Techcrunch article.  [Read more...]

Building an IT service and support that suits our Clients needs, not our own.

IT just needs to work.

Like most businesses Hadden Construction relies on IT to help run the business effectively. With no dedicated in house IT resource, the company is also completely reliant on external providers.

Based in rural Perthshire with a turnover of circa £20m, Hadden is more than just a construction company, it also provides architectural, planning and surveying in house. Consequently when the company was let down badly by its IT provider, they knew they had to find someone who would deliver the service they required consistently.

Obsessed with Service

At OCD we have always been driven by our customers’ business requirements and the desire to ensure that we deliver what they need.  Hadden Construction is no exception. It was clear from our conversations with Hadden that the company just wanted reliable systems that work.

After resolving some legacy systems issues that we inherited from Hadden Construction’s previous provider, we introduced two core services to provide support and ensure systems reliability for the company –

  • Proactive Management – We visit Hadden Construction every two weeks to proactively manage the systems and ensure that they are working properly and within the tolerances we have agreed.
  • Support – The provision of reactive support both remotely to resolve problems and when required onsite visits to resolve more complex problems.

The combination of these two services provides a real backbone for Hadden Construction delivering reliable, well maintained systems that work, which is after all what the company wants, systems that work and enable the business to develop and grow.

Has IT worked for Hadden Construction?

Unlike the company’s previous situation, Hadden Construction can now rely on its systems and on OCD to make sure they are well maintained. In the event that something does go wrong the company can also rely on OCD to fix it quickly and with no fuss.

In summing up, Anne Nicol, Director of Finance comments, “Our experience of OCD has been very positive. We now feel that our systems are in genuinely safe hands”.

If OCD sounds like the kind of company you want to look after one of your most important business tools, give us a call – we’ll be happy to help.

It’s great when companies stick to their promise…

Moving to a new future

Brown + Wallace offer a full range of professional construction consultancy services across a diverse range of market sectors. Each client receives a bespoke response based on their particular requirements and our wide and varied experience allows us to develop innovative solutions to meet our Clients’ goals and aspirations.

“Whilst we were generally happy with our previous provider and there is the overriding belief that it’s best to stick with the company that knows your systems, we decided to make a change after moving office in 2009,” comments Ian Macleod of Brown + Wallace .

The service from OCD is definitely pro-active as promised.

“We find the majority of our competitors are very reactive in operation, even when they promote themselves as pro-active, the reality is that means they simply check an email report from your server once per day.  Our systems continually check the status of your network throughout the course of the day and automatically issue alert emails to the helpdesk in addition to voice alerts which the support team hear in real-time and can act on immediately.  The result of this is that, on many occasions, the first time a Client knows there is an issue is when our team call to tell them we are actively working on a call for them”, comments Kevin Ashcroft, Managing Director of OCD.

This is backed up by Ian Macleod who says, “I was checking for updates and completing maintenance tasks myself as my previous provider would normally charge for these.  I really like the pro-active monitoring and the advice OCD provide off the back of this service.  It makes a real difference to the time I need to spend worrying or dealing with IT related issues allowing me to concentrate on my core role in the business.

I like how there is never any quibble whether a task is included in the service agreement which makes my life simpler and easier.  The team at OCD are very knowledgeable and efficient”.

The OCD effect

Ian Macleod comments, “OCD is definitely more monitoring-oriented which can only be a good thing.  That combined with their knowledge and efficiency definitely makes a difference to us.  OCD is a pro-active, forward-thinking company that views their customer’s business as important as their own.”

If you need your IT taken care of properly so you can concentrate on growing your business, then get in touch and find out why organisations like Brown + Wallace choose to work with us.

Download the full PDF here.

You don’t need to go on an adventure to find peace of mind IT support

The right service is closer than you think.

MACS Adventure specialises in self-guided walking and active holidays in the UK and Europe.

“Running our own IT systems and dealing with all  the problems was taking up an increasing amount of my time.  I was becoming increasingly concerned about data backup, security and network issues and knew that only an IT firm could handle these problems.” comments Neil Lapping, Managing Director of MACS Adventure.

You don’t need to go on an adventure to find peace of mind IT support.

Like many growing businesses, MACS Adventure relied on one key member of the team to deal with their IT issues.

However, after a moment of clarity, Managing Director Neil Lapping realised this was harming the growth potential of his business.  He was being dragged in to situations which were not his core skillset or interest, to the detriment of the company.

Neil decided to speak with a number of IT organisations who had been referred to him via contacts and his business growth adviser at Business Gateway.

“From my initial contact, OCD were completely transparent on pricing, service and issues, offering me a range of solutions which met our needs.  They are a pleasure to deal with, offer small company customer service combined with big company expertise, advice and skills.  OCD have brought peace of mind, I know the team will sort any issues out quickly and efficiently, because of this I have recommended them on many occasions,” comments Neil Lapping.

The OCD effect.

Neil Lapping comments, “OCDhave been a pleasure to deal with.  Kevin should be proud of the great team he has built at OCD.  They are friendly, professional and really know their stuff.”

If you need your IT taken care of properly so you can concentrate on growing your business, then get in touch and find out why organisations  like  MACS Adventure choose to work with us.

Download the full PDF here.

Cheaper IT support is rarely better

There is an old adage “when a deal appears to good to be true, it generally is too good to be true”.

We had a recent example where a Client moved to a new supplier to provide their IT support in Glasgow.

Several weeks into their new agreement, they have had a server failure and now need to perform a disaster recovery procedure.

Astonishingly the new provider never requested any information relating to the backup and disaster recovery solution in place when they took over the site.

Given how important this is to businesses, it’s a real clanger and in my view, shows a lack of care and appreciation for the good of the Client.

At OCD, we pride ourselves on our proactive service which cuts unscheduled downtime by almost 80% over most other IT providers.

It’s very likely that the money they felt they would “save” on this cheaper deal, has now been eaten up due to the failure, which, from a conservative point of view, equates to circa £750 per person per day in lost productivity.

Therefore if you have 10 staff, you have potentially lost a significant amount of money if your server is down for one day.

Anyway, it’s really something we should all bear in mind, if a deal seems to good to be true, it generally is, be wary!

There is a responsibility on the service provider to price their service appropriately for the service they promise they will deliver.

There is also a responsibility on the Client to look at a proper ROI and proof that the provider is capable of and will do what they promise.

We are seeing the same situation more and more at present given the economic conditions – companies are buying the business – reducing their costs by 50 – 60% to win business which can be fine, but not if you are promising the same level of service as you used to – it’s simply not common sense and doesn’t work.

The problem is you can’t ultimately provide a good level of service if you’ve priced it at 2 bob and a baloon!

We all have to be very, very careful if we are going for the cheapest possible deal, it’s likely we’ll get a level of service which equates to what we’ve paid and that will cost more in the long run in frustration and dissapointment, or worse still, potential damage to your business and your brand.

Peace of mind is more important than anything else – IT Support for RFPG in Glasgow

Every week or two we’ll post a blog with one of our case studies to give you a feel for why our Clients partner with us and the value they get from our relationship.

Serving Solicitors since 1668

The Royal Faculty has been representing and helping solicitors in the west of Scotland for almost 350 years. It is not a large organisation, but it plays a key role in the legal profession delivering CPD, an extensive library, an audit function and representing solicitors.

Consequently it holds a lot of confidential and extremely important data on its systems that just cannot be lost or corrupted.

The organisation had been working with an internal IT function but found it did not deliver what the organisation needed.

Peace of mind is more important than anything else.

“We know from experience that trying to manage a small in house IT function is more expensive and difficult than it’s worth, so finding a reliable, external provider like OCD was the right answer for us,” adds John McKenzie.

Like many small organisations, RFPG relies on its IT systems to enable the business to operate, but at the same time, the organisation does not have a specialist IT function in house. So they have to rely on an external party to act as their IT department. This is what OCD does for the RFPG.

“When we started working with OCD, there was the usual nervousness about how effective they would be as a team. Our nervousness was replaced very quickly with peace of mind,” comments John McKenzie.

Our proactive and planned approach to IT support meant that we quickly put a plan in place which we agreed with RFPG to provide a planned support and maintenance programme. Their systems are now much less prone to unscheduled outages or failure, which keeps the team focussed on their vital work they do for solicitors in Glasgow and around Scotland.

Focused on what we need.

“We know we can rely on OCD and we know they will be there when we need them. This is the kind of support our organisation needs to make sure we can do what our members need us to, when they need it,” states John McKenzie.

Asked to comment on the service and relationship John McKenzie says, “Peace of mind is the phrase that best describes our impression of using OCD for our IT support.”

The services we provide the RFPG are no different to those we provide to other organisations nor is the level of service. So if you need an IT support company that you can rely on, get in touch and we’ll be happy to examine your needs and provide the service you deserve.

An example of how technology can impact business decisions.

We will be launching a new service soon which requires a high speed internet connection.

We can’t use the prevalent ADSL or cable technology as our distance from the telephone exchange is at the outer limit which means our speed isn’t that great and in addition, the upload speed of an ADSL connection is pretty poor.

The result of this means we have to look at a technology called leased lines.

This isn’t something new, it’s been around for a while.  It’s a very good connection to the internet, it downloads and uploads information at the same speed and unlike ADSL and Cable and it can be scaled up to very high speeds.  The downside? It’s very expensive.

Now, ballpark figures for a 10mb leased line for us are around £11,000 per year for a three year contract (depending on where you are and the type of building you’re in etc. the costs vary).

We may need to increase the speed of this as the service takes off and demand increases, so we could move to a 20mb/30mb or 40mb connection.

Once we get to the 40mb speeds the costs increase to circa £17,000.

Anyway, as we continue to expand the business, we are reaching the point where the office we purchased three years ago is getting tight and we need to increase the space we have.

The connection for OCD between the new service and the office space we require is this -> as Internet providers release new technology called FTTC (Fibre to the cabinet) they can provide speeds of 40mb download and 10mb upload for circa £720 per annum.

Only certain exchanges are enabled for this technology with more coming on through this year and in to the future.

All of a sudden we have an interesting business decision to make which is this.

Do we stay where we are and look to buy more space in an office near us, pay for the leased line at £x, or do we look to move to an office near one of the enabled exchanges which would give us our connection for £720 per annum (saving between £10,000 to £17,000) and use the extra we would have spent on the leased line for more office space?

I find it interesting that the need for speed on internet connections can have an impact (potentially) on where you would locate your organisation.  It’s not something I had thought about in any great until now.  However, given how reliant we are on email and Internet use and because many now and in the future will use more Internet based services, it’s certainly something to think about when you chose to open a new office or relocate an existing one.

Feel free to contact us to have a conversation about this or anything else you feel we could help with, we’d be delighted to hear from you.

OCD are an IT company based in Glasgow who provide IT Consultancy, IT Projects and IT Support services to businesses and charities throughout Scotland and  the North of England.

Is the Cloud Right for Me?

We get asked frequently whether or not the Cloud* is something that companies should consider / change to / replace their existing solution with.

Many people hear the term and sometimes the hyperbole which can surround it at times and find themselves unsure and confused as to what they should do and what it means for their business.  It has featured frequently on the news, in seminars / webinars and newspaper articles for a while now with many vendors pushing their cloud offerings hard.

 The simple fact is like anything in life, Cloud computing is the answer and a great solution for some companies and it’s not for others.

 First of all you need to have a clear understanding of what it is that you are trying to achieve and whether cloud computing will help you achieve that. There are some things to think about here that are absolutely vital;

  1. Do you have or can you get a connection to the Internet that will support the application and the number of users who will need to access it concurrently? If you don’t, it just won’t work properly.
  2. Does using a cloud application deliver any real benefit to you – does it save money, does it deliver more up to date software, or is just a different way of doing what you already do anyway, in which case what is the benefit of change?
  3. Is it secure? The majority of work done internally in companies is confidential to one degree or another, does the cloud solution you are thinking of deliver the kind of security you want.
  4. Where does the data get stored? If you have confidential data when you save it or use it on a cloud application, where is it stored when you are not using it and can you be sure it is secure?

These are just four simple questions, but they are ones you need to ask and get answers to. We ask the same questions when we are working for a customer on the idea of cloud computing as a solution. In our design work on our own first cloud application -  offsite backup – we went through a rigorous process of researching, questioning and testing before we were absolutely happy that the solution we offer answers the four questions above adequately.

To be sure, there are some great solutions which are Cloud based, CRM systems, email systems, accounts systems to name a few.  Some of these are a perfect fit for some companies, however, the best thing you can do is to get the correct unbiased advice up-front from people you can trust and who have the experience and knowledge to steer you in the right direction.

Like most people in IT, we are excited about the potential for cloud based applications, however we also recognise that the software providers can also be a little bit too enthusiastic and take things to market without fully thinking through the implications. To ensure that you do get value and make the right choice for your business, we will always lay out the whole picture so you make your decision based on the full set of facts.

The two following quotes from David Hewitt, the IT Manager from Kilgraston School for Girls says it all I believe:

“OCD were the stand out supplier, the company’s focus on understanding our need and proposing a solution that fitted made them the obvious choice.”

“From the start it was clear that OCD were going to deliver not just a better technical solution, but a higher and more focused level of service. We would confidently recommend OCD”

Our business model is based on the concept of proof.  We let our Clients do the talking for us as opposed to the everyday method others use, which is to tell you how wonderful they are in their eyes.

Definitions:

*Cloud – Sometimes referred to as software as a service, software + Service, Internet computing and so on.  In simple basic terms it’s where your servers and applications i.e. email are located in a datacentre which you access via the Internet.

 *On premise – Where you have servers and applications running locally, i.e. on your business premises.

Proactive makes sense in a competitive market

We heard this morning that Adventi have gone. This is clearly a blow both for the industry and especially for Adventi’s customers. We would really like to wish all the staff at Adventi the best. For the company’s customers, just as we did very successfully at the beginning of the year when RFL Group also went down, we will be happy to provide short term support in a variety of ways while you work out what you are going to do and who is best suited for your long term IT needs.

On a more positive note we’ve noticed a lot of activity in the Glasgow IT support market, with more and more companies looking for a something a that works a bit more in line with their business needs. In most cases we are being told that the traditional support models, where it gets fixed only after its broken, is costing companies too much in lost productivity and revenue, especially when they are under constant pressure from their customers to deliver better service. One new customer told us that while an hour with a server down is just about bearable, the knock on effect on their ability to deliver service to their customers equates to about a working day. In a highly competitive, aggressive market our customer cannot afford that luxury.

We’ve always known that proactive IT support is the right way to maintain something, but we had not worked through just how much the knock on effect of just an hour’s downtime is on a business. It’s also really refreshing to meet a company that really understands the value of its IT to the business. It’s even nicer to be the Glasgow IT support company they chose because, in their considered and we think expert opinion, we deliver the best IT support for their needs.

Adventi IT Support – What does the future hold?

More bad news this week for jobs in Scotland which is disappointing to say the least.

One of the firms making the news was the IT support company Adventi (made up of Adventi, Scotsys and Integral Arm) who are based in Glasgow, Edinburgh, and Bellshill which went in to administration on Thursday.

Whilst the company is still trading as they look for a buyer, they have cut staff numbers by 50% from 44 to 22.

The administrators are very optimistic on finding a buyer and hopefully they can secure this very soon to enable the business to take care of its IT support commitments.

It’s crucial that as many companies as possible continue to trade to protect their Clients and to provide quality competition in the Scottish marketplace which in reality, is fairly small in real terms.

There are many comments in the news that it was the VAT office inflexibility which precipitated the administration, however, the £500k loss a year or two earlier may also have been a particularly significant factor.

There are many IT companies in Scotland and England looking to take advantage of the situation in various ways, however, I personally hope Adventi can continue in whatever form and provide uninterrupted service to their Clients.

We wish the team at Adventi all the best in the coming days and months (particularly those who are looking for new jobs ).

Links to various news articles:

http://business.scotsman.com/industry/Adventi-goes-into-administration.6233993.jp

http://business.timesonline.co.uk/tol/business/industry_sectors/technology/article7100715.ece

http://news.bbc.co.uk/1/hi/scotland/glasgow_and_west/8626033.stm

http://www.heraldscotland.com/business/corporate-sme/administrators-take-over-at-adventi-as-new-buyer-sought-1.1021292

 
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