The survey is compiled by a completely independent organisation and its purpose is to measure many things including:
- Quality of Support
- Quality of Sales advice
- What Clients want that we don’t offer at present?
We are very proud to report the results placed us at 20% above other gold partners for our quality of support and for our sales and business advice. We are very proud of this and it continues the trend from previous surveys.
We state that we are Obsessed with service and we are because it’s the one thing that organisations want from their IT support provider, prompt, reliable, effective service and our whole business is built on offering the best there is, so it’s nice when the team are acknowledged and recognised for delivering what we promise.
Rest assured, we will continue to work hard on delivering higher and more effective levels of service to ensure that we continue to deliver what our customers want and to remain demonstrably at least 20 percent better than our competitors
You also asked that we provide the following services:
- Out of hours support (Support before 9am and after 5pm)
- The ability to log, examine and close calls via your own Client access area on the web
- We are happy to announce that both of these services will go live at the end of January 2010.
It’s fantastic to see such positive feedback from you and it’s great to introduce services that add real value to your organisation. The team work very hard not just on their technical ability to deliver the best solutions, but their interpersonal skills so we communicate with you effectively and have conversations in English rather that technical jargon. We’re not in the business of trying to impress Clients with the number of acronyms we can use, we prefer to keep the conversations simple, to the point and leave you safe in the knowledge that we are taking care of your IT which lets you concentrate on running your business.
A big thank you to everyone who took part in the survey, we had a response rate of well over 50%. It shows how much ‘buy in’ there is to our relationship with you as the average response rate achieved by other gold partners is in the region of 10%.