Every week or two we’ll post a blog with one of our case studies to give you a feel for why our Clients partner with us and the value they get from our relationship.
Support was not supporting properly.
Bield Housing Association is has been providing housing and services for older people since 1971.
One of the many services they provide to tenants is an Internet connected computer system in their supported housing complexes spread across Scotland.
“The user requests were not getting dealt with in the way we had hoped, delays and frustration were creeping in so we decided to deal with it proactively”.
Making a difference
Bield housing association made the decision to put the Silver Surfers project out to tender at the end of 2009. They were seeking an organisation who would be able to take care of the IT needs of the tenants whilst also improving the level of support and user experience for them and the staff.
As the 29 projects are spread across the length and breadth of Scotland, Bield required a company with the resource and infrastructure to deal with the geography as well as a proven track record of understanding and caring for older people and their IT needs.
“IT Support for the Silver Surfer project was not working. Volunteers and Service users were frustrated with long delays as remote access was not in place.” comments Bield Housing Association.
Since taking over the project, Bield staff and users have noticed a great improvement, Christine says, “I have only positive comments to make about the team at OCD. You have been very helpful and patient with the Volunteer Section. I have also received very positive comments from staff, tenants and volunteers at the schemes. I have appreciated the patience and helpfulness of you and your staff.”
The OCD effect
The association comments “A higher standard of IT support and a more efficient process are just some of the things you have brought to us.”
“If asked to describe OCD in a few words, we’d say – Professional, efficient, customer orientated and patient”
If you need your IT taken care of properly then get in touch and find out why organisations like Bield Housing Association choose to work with us.