What to do if your IT support company goes down

In a difficult and challenging economy there will unsurprisingly be casualties among the IT support providers and you may find yourself suddenly left without adequate support arrangements for your IT systems.

Unfortunately this leaves you exposed to all the risks that you have an IT support agreement in place to counter.

At OCD we have developed a three stage approach to helping organisations like yours get ‘emergency’ cover quickly, while we work with you to define an appropriate support service that suits your business needs:

• We can implement a simple bank of hours arrangement over the phone that you can call on for support while we go through the process of discussing, specifying and agreeing a more permanent support programme.

• We then carry out a technical audit of your IT infrastructure and systems so that we have a very clear understanding of what is in place, what we will need to provide in order to ensure your systems enable your business rather than hinder it and so forth.

• From that we propose and agree a support and maintenance service with you that will deliver a higher quality of service and support than you have been used to.

Naturally you may be apprehensive about entering a new support agreement, particularly after your provider has gone out of business. However, after 15 years of operating profitably and delivering an exceptionally high quality of service, we are happy to provide you with the comfort that we do what we say we will which is proved through our Clients comments in their case studies.  Furthermore we are still going to be here on the anniversary of your agreement with us:

• Our file of case studies are typical of the kind of relationships we have with our customers and the various types of support and project services we deliver for customers

• We are happy to provide up to date copies of summary accounts to prove that we are financially secure and highly unlikely to disappear on you.

Having to put a new support arrangement in place quickly, can be a significant risk if you partner with the wrong company.  This is why we have taken the approach we discuss here. It provides you with the cover you need quickly and with the minimum of risk, while giving you the time to go to market and find a new support provider.

Naturally we hope you would choose us having experienced our service standards through our bank of hours service.

Call us on 0141 771 5069 or via our contact form here.