OCD IT Support
Our IT support model is proactive (reducing the risk of outages by 80%). We keep your systems maintained and working – we don’t sit around waiting for things to break.
OCD offers a wide range of IT support options to match your exact needs from fairly basic cover, to our ever popular Virtual IT department or a bespoke combination of IT solutions designed around you.
Our Virtual IT department supports Bridgewater Housing Association’s systems. That means scheduled visits; planned maintenance routines; constant monitoring and updating of servers with relevant, tried and tested software. All by a team of experts assigned to do just that.
Bridgewater doesn’t have a dedicated in-house IT team, but it does have complex IT systems. Any unplanned downtime could have a major impact on how well tenants are cared for.
As a result, Bridgewater needs its IT support to be proactive as well as reactive. “Since OCD has been running the Virtual IT Department for us, we don’t have big problems anymore. Now, if we do have to call OCD for support, it’s for small things, which proves that the systems are being looked after properly,” says Bridgewater finance manager Pamela Milne.
The charity SCIAF is another happy client. Its Ann Karlin says: “We know that our systems are maintained and we know what will need replaced or upgraded in advance. OCD makes it all easy. Nearly every fault is resolved in less than half the time allowed in the service agreement.”
Print company SPD relies completely on its IT systems to keep the presses rolling. And with a 24 hour production schedule, a traditional reactive approach to IT support just wouldn’t work.
“It’s really simple. If a system fails we can’t print and we lose money and customers,” says managing director Scott Winter.
We provide SPD with an entirely proactive approach including constant maintenance and support to ensure no elements of the systems are at risk or failing. With over 25 PCs/MACs and the normal collection of servers and applications, as well as specialist print management software, SPD’s is not a trivial IT environment.
No one can guarantee 100% up time but we get very, very close to it.
At OCD, we are also poised to deal with total meltdown. We advised the Business Insurance Bureau (BIB) that its network server was effectively at the end of its life and to think about replacing it. Facing tough financial choices, BIB chose to delay.
When the server crashed, BIB, like all companies which rely heavily on IT, faced the prospect of its business grinding to a halt.
That is, until OCD stepped in and, as BIB principal Bob Hannah puts it, “helped us avoid disaster”. OCD transferred all data from the old server to a new one and got BIB back to full operating strength within three hours.
When I knew the server had failed I didn’t worry about it or loose any sleep – I knew OCD would take care of us,” says Bob.
Our reputation for support is something we are extremely proud of and our customers value what we do for their businesses. If you need your IT solutions to work so that you can stay focused on your business then come and speak to us or contact us here.