It’s more than just a big hooray

Some of you will notice a few things happening on our website this week as we launch some major updates to the content. In the grand scale of things, we are only a Glasgow based IT support company but we like to think of ourselves as real innovators in the way that we work and think about our customers.

We have always thought of our customers both long standing and new as the best way of describing what it is that we do and why it is so important for organisations these days. So rather than continue to have website and other marketing material that are a big hooray about us, we thought that the big hooray is actually about our customers and how their businesses benefit by working with us.

Our marketing company agree and we’ve spent the last while working up all the new content.  In essence our big story is about the lack of downtime and the total reliability of our customers’ IT systems. That’s what we do after all, we help other organisations have better and more reliable systems through our proactive IT support and IT services model.

So the big departure for us from the IT support norm is that the website is really about our customers, what we do for them and most importantly of all, how our customers in Glasgow and across the rest of Scotland feel about the IT support we provide them.

We are exceptionally proud of what we do and how much of a difference it makes to our customers businesses, so it’s really exciting from our perspective to be able to let them tell their stories about how we work with them. We hope you think so too.

Famous at last?………..

More important than our BBC breakfast news interview, more exciting than our many requests to comment in the Scotland on Sunday and Glasgow Herald, quite frankly more important than anything that’s ever happened to us ever before…….We’ve spotted our office in the background of a Rab C Nesbitt episode! All good fun   

January 2010 – Where do you go if your IT support company fails?

2008 and 2009 have been very tough years for all businesses.

Inevitably there are casualties when we go through the amount of change we have done over the last couple of years.

In the last couple of weeks two IT companies in the central belt have gone in to liquidation, Axiom Business Computers in Glasgow and RFL Group in Stirling.

Our thoughts are obviously with the staff who will be going through a very difficult time, however, our thoughts are also with the Clients of those companies who don’t know where they will get IT Support and service from.

IT is crucial to almost all businesses now and being without proper support and advice can be very dangerous.

OCD have been providing IT Support and IT Service for over 15 years, so should you need help we are here to get you through this time of transition.

We have flexible IT Support plans which are designed to suit businesses of all sizes, don’t hesitate to contact us on 0141 771 5069 or via our contact form here.

In the meantime, we hope everyone at Axiom Business Computers and RFL Group find alternative employment as soon as possible.

CES 2010

The International Consumer Electronics show (CES) is the world’s largest consumer technology tradeshow. It features 2,700 exhibitors, including companies who manufacture products or provide services for the audio, digital imaging, home theater, wireless, content, gaming and IT markets.

This event is used by many manufacturers to launch new products which range from cameras and remote controls through to cars, laptops, computer systems, large screen TVs etc.

There are many glimces of what will be coming soon from an IT perspective including:

• ioSafe disaster proof external hard drives – these things can withstand etremely high temperatures, drops from 20′ high, 5000lbs in weight on top of them, a great idea for critical backups to protect your data and more importantly your organisation!
• A new wave of Tablet PCs (or slates) which you can write directly on to.
• Wireless monitors and TVs, lets you display your laptop or PC screen directly on to a large screen without any connecting wires, kind of like wireless networking.
• The latest wave of Netbook systems.

You may find there are things which would be of use in your own IT Solution, if so then contact us for more information on how best we can make them work for you.

Here are some links to take you direct to the CES and CNET websites where you can view more information on what’s going on.

http://www.cesweb.org/default.asp

http://ces.cnet.com/?tag=hdr

Happy browsing, I hope you find something of interest.

Kevin

15 Years already!…..

Time really does move fast when you’re having fun!

The last few years and in particular the last nine months, have gone past in the blink of an eye. We are still totally focused on delivering the highest quality of IT service and IT support. We have walked this path for the last 15 years and we’ll continue to walk along it for the next 15.

I mention the last nine months in particular as it’s probably seen the greatest rate, no not probably, definitely seen the greatest rate of change and advancement in OCD since I started the company in 1994.

• We’ve implemented a new Client relationship management system that helps us communicate better with you.
• We’ve implemented a new IT service control solution which helps to:
  • To take care of your calls better
  • Provide a facility to let you log your own calls and see outstanding calls etc.
  • Provide better reporting to you
  • Identify trends and help us manage your systems ever better
• We’ve launched a new website which keeps you up to date on what we are doing and why.
• We’ve launched an updated monthly newsletter to keep you in the picture with everything from handy hints through to letting you know about the big developments in IT for organisations like yours
• We’ve created (Thanks to our many wonderful Clients) a large bank of case studies that tell the market how we work, but through your eyes.
• We’ve worked with you to understand what kind of support you need to suit the current situation and developed our support and maintenance services to fit those needs with a variety of options
• We’ve increased our staff in the following areas:
  • Technical
  • Administration
  • Business Development
• We’ve created a marketing department that helps us communicate with the market more effectively, but just as importantly it helps us get a better picture of what it is that the market needs or is looking for.
• We’ve started research on more products and services that will:
  •  Help increase your profitability
  • Make your systems even more robust
  • Protect your data
  • Provide greater peace of mind

All of this has been driven by you, our customers. All of the developments listed above are driven by our focus on you and making sure we keep up with the quantity and quality of service you need to keep your systems online, which in turn helps keep your staff productive and your business profitable.

That sounds like a lot of talk “about us”, which we generally avoid like the plague as we like our Clients to talk for us, but if you’ll forgive my brief indulgence, I hope the improvements we are making demonstrate our continued commitment to you and more importantly, you are starting to see the difference we are delivering to you.

All the best to you and yours this Christmas and New Year, may all your dreams come true….

Kevin

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