Is the Cloud Right for Me?

We get asked frequently whether or not the Cloud* is something that companies should consider / change to / replace their existing solution with.

Many people hear the term and sometimes the hyperbole which can surround it at times and find themselves unsure and confused as to what they should do and what it means for their business.  It has featured frequently on the news, in seminars / webinars and newspaper articles for a while now with many vendors pushing their cloud offerings hard.

 The simple fact is like anything in life, Cloud computing is the answer and a great solution for some companies and it’s not for others.

 First of all you need to have a clear understanding of what it is that you are trying to achieve and whether cloud computing will help you achieve that. There are some things to think about here that are absolutely vital;

  1. Do you have or can you get a connection to the Internet that will support the application and the number of users who will need to access it concurrently? If you don’t, it just won’t work properly.
  2. Does using a cloud application deliver any real benefit to you – does it save money, does it deliver more up to date software, or is just a different way of doing what you already do anyway, in which case what is the benefit of change?
  3. Is it secure? The majority of work done internally in companies is confidential to one degree or another, does the cloud solution you are thinking of deliver the kind of security you want.
  4. Where does the data get stored? If you have confidential data when you save it or use it on a cloud application, where is it stored when you are not using it and can you be sure it is secure?

These are just four simple questions, but they are ones you need to ask and get answers to. We ask the same questions when we are working for a customer on the idea of cloud computing as a solution. In our design work on our own first cloud application -  offsite backup – we went through a rigorous process of researching, questioning and testing before we were absolutely happy that the solution we offer answers the four questions above adequately.

To be sure, there are some great solutions which are Cloud based, CRM systems, email systems, accounts systems to name a few.  Some of these are a perfect fit for some companies, however, the best thing you can do is to get the correct unbiased advice up-front from people you can trust and who have the experience and knowledge to steer you in the right direction.

Like most people in IT, we are excited about the potential for cloud based applications, however we also recognise that the software providers can also be a little bit too enthusiastic and take things to market without fully thinking through the implications. To ensure that you do get value and make the right choice for your business, we will always lay out the whole picture so you make your decision based on the full set of facts.

The two following quotes from David Hewitt, the IT Manager from Kilgraston School for Girls says it all I believe:

“OCD were the stand out supplier, the company’s focus on understanding our need and proposing a solution that fitted made them the obvious choice.”

“From the start it was clear that OCD were going to deliver not just a better technical solution, but a higher and more focused level of service. We would confidently recommend OCD”

Our business model is based on the concept of proof.  We let our Clients do the talking for us as opposed to the everyday method others use, which is to tell you how wonderful they are in their eyes.

Definitions:

*Cloud – Sometimes referred to as software as a service, software + Service, Internet computing and so on.  In simple basic terms it’s where your servers and applications i.e. email are located in a datacentre which you access via the Internet.

 *On premise – Where you have servers and applications running locally, i.e. on your business premises.

In case we forget

You’ll have noticed that we discuss IT support a lot in our blogs.  This is not the start of ensuring that our customers’ systems are well maintained and reliable as they can be. The start is the design of the IT solution designed to meet a specific business objective.

When we are tasked by a customer to specify and install an IT system for their business, the first place we start is with the business itself.

There is such a huge variety of equipment and software out there that it can be really difficult for the non expert to specify the right IT solution and all too easy for the poorly qualified or unscrupulous IT vendor to specify something that suits their needs without suiting yours.

Our approach is to find out about you and your business to define what kind of systems, software and implementation services are needed to deliver an effective, long lasting IT solution that really fits your business needs now and for the useful life of the solution (3 to 5 years normally).

This does not always make us the cheapest up front, but what our customers do find is that over the life of the solution, OCD offer a far better ROI as the real cost of owning an OCD IT solution is lower.

So if you need an effective, business focused IT solution in Glasgow, Scotland or further afield, you know where we are and how we work.

Flattery – It Feels Kind Of Good

We recently installed an online chat facility on our website so that potential customers and customers can speak to us directly if they have any questions. It works well and we are very pleased with the results so far.

But that isn’t really the point of this article. We also found that one of our competitors was spending quite a lot of time on our site. I won’t name them because they would probably be really embarrassed, but in many ways it is very flattering that a close competitor is looking at as in such microscopic detail.

IT support in Glasgow is a very defined market and there are quite a lot of companies offering support of all kinds, but we are really the only one that has really defined and stuck to an entirely proactive support model because it is the one that our customers and our target market need and demand. This does not mean we fit everyone’s need.

The other Glasgow IT Support company I mentioned, well they do traditional IT support and only respond when something is broken, rather than doing what we do, which is make sure it doesn’t break in the first place. So we have been left with a dilemma. Has this competitor realised that more and more organisations in Glasgow now want proactive IT support, as opposed to the reactive old style maintenance that most Glasgow IT Support companies provide? Or are they just fishing around to see what their competitors are doing.

As always we wish them well, but really hope they are just fishing around.

Proactive makes sense in a competitive market

We heard this morning that Adventi have gone. This is clearly a blow both for the industry and especially for Adventi’s customers. We would really like to wish all the staff at Adventi the best. For the company’s customers, just as we did very successfully at the beginning of the year when RFL Group also went down, we will be happy to provide short term support in a variety of ways while you work out what you are going to do and who is best suited for your long term IT needs.

On a more positive note we’ve noticed a lot of activity in the Glasgow IT support market, with more and more companies looking for a something a that works a bit more in line with their business needs. In most cases we are being told that the traditional support models, where it gets fixed only after its broken, is costing companies too much in lost productivity and revenue, especially when they are under constant pressure from their customers to deliver better service. One new customer told us that while an hour with a server down is just about bearable, the knock on effect on their ability to deliver service to their customers equates to about a working day. In a highly competitive, aggressive market our customer cannot afford that luxury.

We’ve always known that proactive IT support is the right way to maintain something, but we had not worked through just how much the knock on effect of just an hour’s downtime is on a business. It’s also really refreshing to meet a company that really understands the value of its IT to the business. It’s even nicer to be the Glasgow IT support company they chose because, in their considered and we think expert opinion, we deliver the best IT support for their needs.

Adventi IT Support – What does the future hold?

More bad news this week for jobs in Scotland which is disappointing to say the least.

One of the firms making the news was the IT support company Adventi (made up of Adventi, Scotsys and Integral Arm) who are based in Glasgow, Edinburgh, and Bellshill which went in to administration on Thursday.

Whilst the company is still trading as they look for a buyer, they have cut staff numbers by 50% from 44 to 22.

The administrators are very optimistic on finding a buyer and hopefully they can secure this very soon to enable the business to take care of its IT support commitments.

It’s crucial that as many companies as possible continue to trade to protect their Clients and to provide quality competition in the Scottish marketplace which in reality, is fairly small in real terms.

There are many comments in the news that it was the VAT office inflexibility which precipitated the administration, however, the £500k loss a year or two earlier may also have been a particularly significant factor.

There are many IT companies in Scotland and England looking to take advantage of the situation in various ways, however, I personally hope Adventi can continue in whatever form and provide uninterrupted service to their Clients.

We wish the team at Adventi all the best in the coming days and months (particularly those who are looking for new jobs ).

Links to various news articles:

http://business.scotsman.com/industry/Adventi-goes-into-administration.6233993.jp

http://business.timesonline.co.uk/tol/business/industry_sectors/technology/article7100715.ece

http://news.bbc.co.uk/1/hi/scotland/glasgow_and_west/8626033.stm

http://www.heraldscotland.com/business/corporate-sme/administrators-take-over-at-adventi-as-new-buyer-sought-1.1021292

National Server Downtime Day

Have you heard about the new public holiday being enjoyed by office workers all around the UK?

It’s called National Server Downtime Day. At least that’s what we’ve christened it here at OCD after our most recent research showed that – on average – 7.5 hours of work each year per employee are lost to every server outage.

That’s one full day of productivity per server per annum, presumably adding up to billions of pounds in lost revenue, and that’s just the average. The figures vary widely. We drew on a range of statistics, from the UK government and industry surveys to anecdotes from new customers coming to OCD dissatisfied with the service they’d received elsewhere.

We discovered one instance where 87 hours of work a year was lost to each server. On the flip side, that dropped to just over two hours for Windows 2008 servers in a large data centre. Recent independent research by operations management firm Avocent found that a third of companies had lost mission-critical data due to unplanned downtime and 43% reported, on average, up to five unplanned downtime events each month.

OCD customers face no such frustrating and unnecessary disruptions to their time and profitability. We are very proud to say that our clients experience unplanned outages of less than three hours per year – two hours and 42 minutes to be precise. That’s a performance rate of 99.99%, a phenomenal achievement given that most of the companies don’t have an IT specialist onsite.

OCD customers know that the service we provide will ultimately save or even make them money. As one put it recently, “We might as well have given the staff an extra holiday for the time we used to lose until OCD took over our support.” That customer now gets an extra day and a half’s productivity per server per year.

So how do we do it? Put simply, by learning about how your business works, by providing a bespoke IT system to meet those requirements and by adopting a proactive approach.

Our support and maintenance schedules always include:

  • Scheduled and planned visits by our Microsoft server experts who carry out a series of checks and maintenance routines to ensure that the server is working to specified tolerances.

 

  • Constant monitoring of servers using a wide variety of tolerances and thresholds so that if one of those is breached, a loud alarm sounds in our technical offices and we react instantly to bring server performance back to normal, which in most cases can be carried out remotely.

 

  • Keeping servers updated with relevant software patches. OCD tests them beforehand to avoid risk to server performance. This is something that very few other IT support companies do and it is often untested patches and updates that play havoc with server reliability.

 

OCD has been looking after the IT systems of legal practice David Devine & Company based in Glasgow since 2007. As David points out in this newsletter’s case study: “I’m pretty cynical about the promises made by technology companies, but OCD has delivered everything the way it said it would. In three years we haven’t had any unscheduled outages: I think that says everything anyone needs to know about OCD”.

And we agree. So let’s hear it for National Server Downtime Day – one public holiday that OCD customers won’t be taking.

Until next time,

 Kevin

It’s more than just a big hooray

Some of you will notice a few things happening on our website this week as we launch some major updates to the content. In the grand scale of things, we are only a Glasgow based IT support company but we like to think of ourselves as real innovators in the way that we work and think about our customers.

We have always thought of our customers both long standing and new as the best way of describing what it is that we do and why it is so important for organisations these days. So rather than continue to have website and other marketing material that are a big hooray about us, we thought that the big hooray is actually about our customers and how their businesses benefit by working with us.

Our marketing company agree and we’ve spent the last while working up all the new content.  In essence our big story is about the lack of downtime and the total reliability of our customers’ IT systems. That’s what we do after all, we help other organisations have better and more reliable systems through our proactive IT support and IT services model.

So the big departure for us from the IT support norm is that the website is really about our customers, what we do for them and most importantly of all, how our customers in Glasgow and across the rest of Scotland feel about the IT support we provide them.

We are exceptionally proud of what we do and how much of a difference it makes to our customers businesses, so it’s really exciting from our perspective to be able to let them tell their stories about how we work with them. We hope you think so too.

Famous at last?………..

More important than our BBC breakfast news interview, more exciting than our many requests to comment in the Scotland on Sunday and Glasgow Herald, quite frankly more important than anything that’s ever happened to us ever before…….We’ve spotted our office in the background of a Rab C Nesbitt episode! All good fun   

rabcnesbitt 300x228

Rab C Nesbitt episode showing OCD office in background

January 2010 – Where do you go if your IT support company fails?

2008 and 2009 have been very tough years for all businesses.

Inevitably there are casualties when we go through the amount of change we have done over the last couple of years.

In the last couple of weeks two IT companies in the central belt have gone in to liquidation, Axiom Business Computers in Glasgow and RFL Group in Stirling.

Our thoughts are obviously with the staff who will be going through a very difficult time, however, our thoughts are also with the Clients of those companies who don’t know where they will get IT Support and service from.

IT is crucial to almost all businesses now and being without proper support and advice can be very dangerous.

OCD have been providing IT Support and IT Service for over 15 years, so should you need help we are here to get you through this time of transition.

We have flexible IT Support plans which are designed to suit businesses of all sizes, don’t hesitate to contact us on 0141 771 5069 or via our contact form here.

In the meantime, we hope everyone at Axiom Business Computers and RFL Group find alternative employment as soon as possible.

CES 2010

The International Consumer Electronics show (CES) is the world’s largest consumer technology tradeshow. It features 2,700 exhibitors, including companies who manufacture products or provide services for the audio, digital imaging, home theater, wireless, content, gaming and IT markets.

This event is used by many manufacturers to launch new products which range from cameras and remote controls through to cars, laptops, computer systems, large screen TVs etc.

There are many glimces of what will be coming soon from an IT perspective including:

  • ioSafe disaster proof external hard drives – these things can withstand etremely high temperatures, drops from 20′ high, 5000lbs in weight on top of them, a great idea for critical backups to protect your data and more importantly your organisation!
  • A new wave of Tablet PCs (or slates) which you can write directly on to.
  • Wireless monitors and TVs, lets you display your laptop or PC screen directly on to a large screen without any connecting wires, kind of like wireless networking.
  • The latest wave of Netbook systems.

You may find there are things which would be of use in your own IT Solution, if so then contact us for more information on how best we can make them work for you.

Here are some links to take you direct to the CES and CNET websites where you can view more information on what’s going on.

http://www.cesweb.org/default.asp

http://ces.cnet.com/?tag=hdr

Happy browsing, I hope you find something of interest.

Kevin

 
RIM to dole out BlackBerry 10 test devices #itsupportglasgow #itnews http://t.co/XwxS6zE8