15 Years already!…..

Time really does move fast when you’re having fun!

The last few years and in particular the last nine months, have gone past in the blink of an eye. We are still totally focused on delivering the highest quality of IT service and IT support. We have walked this path for the last 15 years and we’ll continue to walk along it for the next 15.

I mention the last nine months in particular as it’s probably seen the greatest rate, no not probably, definitely seen the greatest rate of change and advancement in OCD since I started the company in 1994.

• We’ve implemented a new Client relationship management system that helps us communicate better with you.
• We’ve implemented a new IT service control solution which helps to:
  • To take care of your calls better
  • Provide a facility to let you log your own calls and see outstanding calls etc.
  • Provide better reporting to you
  • Identify trends and help us manage your systems ever better
• We’ve launched a new website which keeps you up to date on what we are doing and why.
• We’ve launched an updated monthly newsletter to keep you in the picture with everything from handy hints through to letting you know about the big developments in IT for organisations like yours
• We’ve created (Thanks to our many wonderful Clients) a large bank of case studies that tell the market how we work, but through your eyes.
• We’ve worked with you to understand what kind of support you need to suit the current situation and developed our support and maintenance services to fit those needs with a variety of options
• We’ve increased our staff in the following areas:
  • Technical
  • Administration
  • Business Development
• We’ve created a marketing department that helps us communicate with the market more effectively, but just as importantly it helps us get a better picture of what it is that the market needs or is looking for.
• We’ve started research on more products and services that will:
  •  Help increase your profitability
  • Make your systems even more robust
  • Protect your data
  • Provide greater peace of mind

All of this has been driven by you, our customers. All of the developments listed above are driven by our focus on you and making sure we keep up with the quantity and quality of service you need to keep your systems online, which in turn helps keep your staff productive and your business profitable.

That sounds like a lot of talk “about us”, which we generally avoid like the plague as we like our Clients to talk for us, but if you’ll forgive my brief indulgence, I hope the improvements we are making demonstrate our continued commitment to you and more importantly, you are starting to see the difference we are delivering to you.

All the best to you and yours this Christmas and New Year, may all your dreams come true….

Kevin

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